Changes to 0870 Services
A brief summary of what you need to know.
Table of contents
- New Ofcom Regulations and 0870 Numbers
- What are the Options Available to you?
- Option 1 – Migrate to 0871
- Option 2 – Migrate to 0844
- Option 3 - Migrate to 0845
- Option 4 – Retain 0870
- Option 5 – Advertise a 01/02 number
- The Next Step
New Ofcom Regulations
- Following a strategic review, new Ofcom regulations, will have a significant impact on organisations currently using the 0870 number range.
- The most significant change to many organisations is that out-payments will stop for calls received on 0870 numbers.
- Ofcom have hinted that they may wish to withdraw 0870 numbers in the future.
- Networks have indicated that in 2008 they will start charging for calls received on 0870 numbers (as they do for calls to 0800 numbers).
Further, detailed information can be found at www.ofcom.org.uk
0870 numbers
0870 numbers are used by prestigious organisations such as:
- Government
- BBC
- RSPCA
- British Airways
Organisations have taken advantage of 0870 out-payments to fund improvements to their customer service operation. In addition, out-payments can offset some of the increased processing costs of customer interaction via the telephone rather than the internet.
Worked example 1
Company 'A' receives 28,000 call minutes per month delivered to their 0870 telephone numbers. (150 calls a day with an average 6 minute call duration)
At present they receive a monthly call rebate of 2.5p + VAT for every call minute. This amounts to an out-payment of £8,400 plus VAT per annum
Under the new Ofcom regulations this 0870 out-payment will stop.
The business will lose the £8,400pa out-payment revenue unless it starts using 0845, 0844 or 0871 numbers.
Worked example 2
Company 'B' receives 200,000 call minutes per month delivered to their 0870 telephone numbers. (1075 calls a day with an average 6 minute call duration)
At present they receive a monthly call rebate of 3.0p + VAT for every call minute. This amounts to a payment of £72,000 plus VAT per annum
Under the new Ofcom regulations this 0870 out-payment will stop.
The business will lose the £72,000pa out-payment revenue unless it starts using 0845, 0844 or 0871 numbers.
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Our Networks
Please Note - To ensure ITC provide our valued customers with the highest levels of service our minimum call threshold per client is 5,000 call minutes per month.
Telecom Regulating Bodies
